Returns & Refunds
At Zestiq Foods, your satisfaction is important to us. We carefully inspect and package our products before shipment.
If there is an issue with your order, please contact us and we will be happy to assist you.
14-Day Return Policy
Eligible products may be returned within 14 days of delivery.
To qualify for a return, the product must:
- Be unused and unopened
- Remain in its original packaging
- Be in the same condition in which it was received
- Include proof of purchase or order information
Please contact us before returning an item. Returns sent without prior authorization may not be accepted.
Food & Consumable Products
For health and safety reasons, opened food and consumable products cannot be returned.
This includes opened:
- Himalayan Pink Salt
- Spices
- Herbs
- Other edible or consumable products
Unopened eligible products may be returned within the applicable return period.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Please provide:
- Your order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging when applicable
If approved, we may provide a replacement or refund at no additional cost to you.
Salt Lamps, Cooking Blocks & Non-Food Products
Unused salt lamps, salt décor, Himalayan Salt Cooking Blocks, and other eligible non-food products may be returned within 14 days of delivery if they remain in their original condition and packaging.
Products damaged after delivery due to misuse, improper handling, accidental damage, or normal wear are not eligible for return.
Return Shipping
Customers are generally responsible for return shipping costs when returning a product because of:
- Change of mind
- Ordering the wrong product
- Personal preference
If the return is caused by an error made by Zestiq Foods or an approved damaged or defective product claim, Zestiq Foods will cover eligible return or replacement shipping costs.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be returned to the original payment method, generally within 5–7 business days after approval.
Banks and payment providers may require additional processing time.
Original Shipping Charges
Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise resulted from an error by Zestiq Foods.
Non-Returnable Items
The following are not eligible for return:
- Opened food or consumable products
- Used products
- Products not in original condition
- Products damaged after delivery through misuse
- Returns submitted after the return period
- Items specifically marked Final Sale
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible.
Return Assistance
Email: info@zestiqfoods.com
Phone: +1 945-400-5001
Please include your order number when contacting us.