Privacy Policy

At Zestiq Foods, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Zestiq Foods (“Zestiq Foods,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects information when you visit zestiqfoods.com, purchase our products, communicate with us, or otherwise interact with our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Zestiq Foods, we may collect the following categories of personal information.

Information You Provide to Us

This may include:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account information
• Order and purchase information
• Products you view, purchase, return, or review
• Customer service communications
• Product reviews or feedback
• Wholesale or business inquiry information
• Marketing preferences
• Information you voluntarily submit through forms on our website

Payment Information

When you make a purchase, payment information is processed through Shopify and/or our authorized payment service providers.

Depending on your selected payment method, this may include payment card information, billing details, or other financial information.

Zestiq Foods does not generally receive or store your complete credit or debit card number.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Device type
• Browser type
• Operating system
• Approximate location based on IP address
• Pages viewed
• Products viewed
• Referring website
• Date and time of visits
• Shopping-cart activity
• Website interactions
• Cookie and similar technology identifiers

This information helps us operate, secure, analyze, and improve our website and customer experience.

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

Processing & Fulfilling Orders

We use information to:

• Process purchases
• Confirm orders
• Process payments
• Prepare and ship products
• Provide tracking information
• Handle returns, refunds, and replacements
• Communicate regarding your order

Customer Service

We may use your information to:

• Respond to questions
• Resolve order problems
• Handle complaints
• Process return or refund requests
• Provide product information
• Respond to wholesale inquiries

Operating & Improving Our Website

Information may be used to:

• Maintain our website
• Improve website performance
• Understand how customers use our website
• Improve products and services
• Develop new products or features
• Personalize your shopping experience

Marketing & Advertising

Where permitted by law, we may use your information to:

• Send promotional emails
• Tell you about new products
• Provide special offers
• Recommend products
• Measure advertising effectiveness
• Provide advertising that may be more relevant to your interests

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email.

Security & Fraud Prevention

We may use information to:

• Detect potentially fraudulent transactions
• Prevent unauthorized account access
• Protect our customers
• Protect our website
• Investigate suspicious activity
• Protect our legal rights and property

Legal & Regulatory Requirements

We may process or disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government requests
• Comply with court orders or legal processes
• Enforce our policies and agreements
• Protect the rights, safety, and property of Zestiq Foods, our customers, or others

3. SHOPIFY

Our online store is hosted and supported by Shopify.

Shopify provides the e-commerce technology that allows us to operate our online store, process transactions, manage orders, provide checkout services, and operate other store functionality.

As part of providing these services, Shopify may process information relating to customers and visitors according to its own privacy practices and applicable law.

4. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for purposes including:

Essential Cookies

These cookies help the website function properly, including:

• Shopping-cart functionality
• Checkout
• Account login
• Security
• Website navigation

Performance & Analytics

These technologies help us understand:

• How customers use our website
• Which pages are visited
• Which products receive interest
• Website performance
• Where visitors came from

Functional Cookies

These may help remember customer selections and provide a more personalized website experience.

Advertising & Marketing Cookies

Where applicable, cookies or similar technologies may be used by us or our advertising partners to measure marketing performance or provide advertising based on interactions with our website.

You may be able to manage certain cookies through our website's cookie/privacy controls or through your browser settings.

Disabling certain cookies may affect website functionality.

5. HOW WE MAY SHARE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business.

These may include:

Shopify

Shopify provides our e-commerce platform and related store services.

Payment Processors

Payment providers may process payment and transaction information necessary to complete your purchase.

Shipping & Logistics Providers

We may share necessary information with shipping carriers, fulfillment providers, warehouses, or logistics companies so your order can be delivered.

Service Providers

We may work with companies that provide services such as:

• Website hosting
• Information technology
• Customer support
• Email services
• Analytics
• Fraud prevention
• Accounting
• Marketing
• Advertising
• Website applications and integrations

These providers may receive information only as reasonably necessary to provide their services.

Professional Advisors

Information may be provided when appropriate to attorneys, accountants, auditors, insurers, consultants, or other professional advisors.

Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to comply with applicable law, legal process, government request, or to protect our legal rights.

Business Transactions

If Zestiq Foods or its related business assets are involved in a merger, acquisition, financing, restructuring, sale, or similar business transaction, customer information may be transferred as part of that transaction where permitted by law.

6. SALE OR SHARING OF PERSONAL INFORMATION

Zestiq Foods does not sell personal information for money.

However, certain online advertising, analytics, or marketing activities involving cookies or similar technologies may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising” under certain U.S. state privacy laws.

Where applicable, customers may have the right to opt out of these activities through our website's privacy or data-sharing controls.

7. YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have certain rights relating to your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a portable copy of certain information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw certain consent
• Appeal certain decisions regarding a privacy request
• Exercise privacy rights without unlawful discrimination

Not every right applies in every situation, and certain exceptions may apply under applicable law.

8. TEXAS PRIVACY RIGHTS

Texas residents may have rights under applicable Texas privacy law, including, where applicable, the ability to request:

• Confirmation of whether we process personal data
• Access to personal data
• Correction of inaccurate personal data
• Deletion of certain personal data
• A portable copy of certain personal data
• Opt-out from certain targeted advertising
• Opt-out from certain sales of personal data
• Opt-out from certain profiling activities

Where applicable, you may also have the right to appeal a decision regarding your privacy request.

Privacy requests may be submitted using the contact information provided at the end of this Privacy Policy.

9. OTHER U.S. STATE PRIVACY RIGHTS

Residents of California and certain other U.S. states may have additional privacy rights depending on applicable law and whether the law applies to our business.

Where applicable, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses, sales, sharing, or targeted advertising involving personal information.

We will process verified privacy requests in accordance with applicable law.

10. PRIVACY REQUESTS

To exercise an applicable privacy right, please contact us at:

Email: info@zestiqfoods.com

Please include sufficient information so we can understand and process your request.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access or deletion.

Where permitted by law, an authorized agent may submit certain requests on your behalf. We may require verification of the agent's authority.

We will respond within the period required by applicable law.

11. GLOBAL PRIVACY CONTROL & DATA-SHARING PREFERENCES

Where required by applicable law and supported by our website technology, we may recognize certain browser-based privacy preference signals, such as Global Privacy Control (GPC), as a request to opt out of certain data sharing or targeted advertising activities.

Customers may also use available privacy controls or data-sharing opt-out options provided through our website.

12. EMAIL MARKETING

If you subscribe to our email list, we may send you:

• Product announcements
• Promotional offers
• Special discounts
• Company news
• Other marketing communications

You can unsubscribe at any time by clicking the unsubscribe link contained in our marketing emails.

Unsubscribing from promotional emails will not prevent us from sending transactional communications related to your orders, account, returns, refunds, or customer service requests.

13. REVIEWS & USER-SUBMITTED CONTENT

If you submit a product review, testimonial, comment, photograph, or other content through our website, certain information you choose to provide may be displayed publicly.

Please avoid including sensitive or private information in any public review or submission.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders
• Maintain transaction records
• Provide customer service
• Meet accounting and tax requirements
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Comply with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

15. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact us promptly if they believe their account or personal information has been compromised.

16. CHILDREN'S PRIVACY

Zestiq Foods' website and online store are intended for a general audience and are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13 in circumstances prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information improperly, please contact us so we can review and address the request.

17. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies and terms.

Zestiq Foods is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

18. INTERNATIONAL PROCESSING

Some of our technology, payment, shipping, analytics, or service providers may process or store information in locations outside the state or country where you reside.

When personal information is transferred or processed across jurisdictions, it may be subject to the laws of those jurisdictions.

Where required, appropriate protections will be used in accordance with applicable privacy laws.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes to our business
• Changes to our website
• New services or technologies
• Changes in privacy practices
• Changes in applicable laws or regulations

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage customers to review this policy periodically.

20. CONTACT US

If you have questions about this Privacy Policy, how we handle personal information, or would like to submit a privacy request, please contact:

Zestiq Foods
3741 Mingo Rd, Suite 205
Denton, TX 76208
United States

Email: info@zestiqfoods.com
Phone: +1 945-400-5001
Website: zestiqfoods.com

We value your trust and are committed to handling your personal information responsibly.