Privacy Policy
Privacy and Confidentiality
Zeestiq Foods makes every effort to protect the personal data of its customers. We protect privacy of our customers and ensure the protection of their information. The privacy policy below outlines the terms of use of our website. You acknowledge that you have read and agree to all of the terms stated on the website. In case of any dispute, we request that you not use the website. For details, see the detailed privacy policy.
Description
Zeestiq Foods privacy policy clearly defines the way we collect, use, and disclose your information as per the terms stated, and what steps we take to safeguard your data. We believe that the privacy of one's data is a matter of responsibility and trust. Accordingly, Zeestiq Foods will use the required data only. We store and collect your data for the period as required by law or until the purpose is served in the said manner. If you are just visiting or a transient user, you are not required to provide us with any information, and you will be an anonymous user. Zeestiq Foods would not be in a position to identify you unless you create an account on the website.
What Do We Collect?
Zeestiq Foods can collect the following information:
- Your Name
- Contact Information (i.e., Phone Number, Electronic Mail Address)
- Geographical Information (e.g., Postal Code, Home Address)
- Other Information (i.e., Survey/Offers Related Information, Interests and Preferences)
Why We Collect The Information?
- Your information helps us to ensure that you enjoy the best shopping experience.
- In general, data collection is done for several major reasons.
- To maintain the record.
- To utilize the data for enhancing our services
- To inform you by email of new offers/promotions
- To utilize the data for market analysis
Zeestiq Foods' Privacy Policy includes and defines the following sections.
- General Browsing Information.
- Personal Data.
- Information Gathered at Enrollment and Purchase.
- Data collected online.
- Information gathered when establishing.
- Use of Cookies.
- Sharing Information with Third Parties & Interconnections.
- Information Disclosure.
- Security of Your Data.
- Amends In Privacy Policy.
- Issues and Questions.
General Browsing Information.
When you browse the site, Zeestiq Foods gathers the navigational as well as non-personal detectable data like IP Address, Domain Type, Browser Version, etc. This kind of data is used specifically to provide our customers with the best products and services. Besides, Zeestiq Foods may occasionally share your data occasionally from third parties to serve our customers better. But the data we gather is according to all the international as well as national laws and regulations. Moreover, our data gathering is also GDPR compliant.
Personal Details
Zeestiq Foods is a very bad online shopping market in the USA, where you have to give some basic information while ordering. We have given below the kinds of data that we gather.
Data Collection At Registration & Purchase
Zeestiq Foods collects initial data at sign-up for consumer accounts or at the time. Data collected includes the purchaser's name, phone number, e-mail address, home address, postal code, card payment number, and bank account information.
Data Collected Online
Zeestiq Foods also gather your information online to deliver efficient services. The information proves to be useful in delivering the highest quality of service or delivery to the consumers and in keeping you posted on vital information about new products, programs, events, promotions, and offers.
Information Gathered While Connecting
Zeestiq Foods also maintains a record of information that you supply to us when you get in touch with us. We utilize this information (for example, your name, email address, mobile number, etc.) to better understand and investigate concerns and issues with respect to your order, shipping, problems, or cancellations.
Use of Cookies
Cookies are nothing but small files that, in one way or another, aid in statistical research on website traffic and customer choice. Zeestiq Foods utilizes cookies to perform a statistical analysis, after which the above-mentioned cookies are irretrievably erased from the system.
Sharing information with external organizations and associations
Overall, Zeestiq Foods never discloses the information to third parties without the consent of the customer, except for using the information to improve serving the customer. Our professional strategic marketing staff can utilize the information as an indicator of improvement to our facility, products, and services, and also to identify the purchasing behavior of the customer online. Information provided will comply with international and national law and regulations. In case of any event, like bankruptcy, possession, closure, default, etc., the data collected will foreseeably be transferred to the other firm. Also, take into account the fact that Zeestiq Foods is not responsible for the privacy ethics of other companies and third parties.
Protection of Your Information
Zeestiq Foods endeavors to maintain the secrecy of your information. All data and communication are encrypted, thus protected from hacking, leakage, or misuse. Nevertheless, even taking all precautions, Zeestiq Foods cannot implement your security at a 100% level. In consideration of ongoing technological developments, in the case of a successful hacking operation and access to your data, you will immediately be notified and advised on what to do next. Zeestiq Foods will also not be held liable for any such occurrence.
Amends in Privacy Policy
Zeestiq Foods reserves the right to make any change, alteration, or cancellation of any of the privacy policy terms without giving any prior notice to the customer. To this effect, it is recommended that customers, from time to time, refer to our policies and terms so that they are aware of the latest versions. If any changes occur within the policy, they will ultimately come into effect for all our individual and corporate customers. Additionally, in the event of a significant change, customers will be informed by us through our selected medium. Additionally, if the customer does not receive such notice, Himalayan Chef will not be held responsible for that or any consequential consequences. Complaints and queries.
For additional questions and to learn more about our procedures for handling data, our website is an accurate source of information. Our expert customer service agents are committed to assisting you and will make every effort to assist you with your questions. Send any questions or information requests about our policies to info@zestiqfoods.com. You can also contact us at: +1 945 400 5001
Shipping
Generally all orders will get shipped within 1-3 business of being placed. For international orders please allow up to 4 days for your payment to get processed. Once your order is shipped it you will receive an email with tracking details.
Shipping cost depends on weight and destination. We offer USPS and UPS shipping. A single item like a t shirt, shorts, or rash guard will be about $5-$10, a Gi can be anything from $8-$20. All orders over $200 receive complimentary shipping, all other rates will be calculated at check out.
If you choose USPS Priority Mail, your order will get shipped within 1-3 business days. If you need Overnight or Express shipping please choose UPS Next Day Air or USPS Express. Next Day Air and Express orders placed before 12pm Mon-Fri will get shipped on the same day, otherwise they will go out on the next business day.
Since we do not have control over what you get charged during customs in the receiving country we do not cover any custom or duty charges. You are responsible to cover those costs.
We highly recommend choosing UPS or DHL for international shipments. USPS only has limited tracking and no insurance. Once the package leaves the United States it generally gets handed over to the local postal service. We are not able to contact them to find out about your package. If your package gets lost, we are not able to file a claim or replace it for you.
Payments
We accept all major credit cards, PayPal and AfterPay. You can also pay via Apple Pay, Google Pay, and Shopify Pay.
There could be different reasons for why your payment got declined. If you pay via credit card it could be your billing address. If your shipping address is different from your billing address please make sure you provide both. We are not able to manually adjust your billing address, if our system declined your payment you need to start over. If you tried paying via PayPal and it did not go through you can check with PayPal directly. They have their own verification process, we are not able to process your order until PayPal approves the charge.
You should receive an order confirmation via email within 1-3 hours of your order being placed. If you did not receive anything please check your spam folder. Feel free to send us a message or email as well, maybe there was a typo in your email address.
There will be a box on the checkout code to apply your discount code. We only allow one code per order. Note that we are not able to accept discounts codes on already discounted items, they work on non sale items only.
Returns and Exchanges
If you wish to exchange your item for a different size or color you can do so by sending it back for store credit. There is no return fee for returning for store credit. All returns for a refund will include a return fee. The original shipping cost does not get returned. Please click here to start the return process. Feel free to send us an email atorders@kombatusa.comwith any questions at any time!
We do not accept returns or exchanges for items that have been used or washed. All items need to be new, in its original packaging and with all tags attached
These things can happen and we understand it is frustrating when it does. After all, they are made out of cotton and not indestructible. If your gi rips within 60 days of your purchase we will either replace it for you or get it repaired. Please send us an email with order number and pictures of your gi so we can asses.
As stated in the product descriptions, none of our gis are pre shrunk. This means that if you wash it hot or put it in the dryer it will shrink up to two inches on each sleeve. We are not able to get you a replacement if you dried your gi. If you plan on drying your gis the sleeves should be past your wrists when trying it on.
We don’t do direct exchanges. If you wish to exchange your item please start the return process by followingthis link. Once we receive your return we will issue you store credit which can be used on another item. Returns for store credit do not have a return fee.
Questions about our products
Of course! If you are not able to determine your size via our size charts we are here to assist with any sizing questions you may have. Feel free to send us a message in our live chart or send us an email. Please provide your height and weight. Keep in mind that a Kombat usa will not fit the same as an Kombat usa from another brand.
We highly recommend you wash all gis, shirts, rash guards and shorts cold and hang dry. Our gis are not preshrunk and will get smaller in a hot wash or dryer. If you do decide to dry your gis please choose your size accordingly. We are not able accept any returns or exchanges once your item has been washed.
We restock a lot of items every 1-2 months. Some items may not be restocked for a longer period or may be discontinued all together. You can sign up to receive a restock notification via email in the product page. Just go on the size and color you are looking for and enter your email address in the box that appears below. Feel free to send us an email or message as well!
Not all of them. Most of our gis are IBJJF legal, some of them are not due to the color or material. Please look for the specification in the product description.
Sponsorship
Find the link “Sponsorship” in the footer of our website. There is a form to fill out, tell us about yourself and why you want to be sponsored by Kombat usa. We read every application and do our best to get back to everyone. We receive a lot of applications every day, unfortunately we are not able to sponsor everyone.
We do our best to get back to everyone within a week. Please allow up to four weeks to hear back, we receive a lot of applications every day.